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Booking Terms

1. The cost of your holiday includes:

  • Accommodation
  • The services described on the website and the rental agreement

2. The cost of your holiday does not include:

  • Travel and transfers to and from Saas-Fee
  • Holiday and medical insurance
  • Lift passes
  • Ski and boot hire
  • Ski lessons
  • Any catering

3. To reserve your booking the booking form on this website must be completed. 
We will then issue a rental agreement that you need to sign and returned to us. Your booking is only secure once a non-refundable deposit by bank transfer in Swiss Francs of 50% of the rental fee has cleared our bank account. The person who signs the booking form shall be liable for that booking and full payment.

4. Residual payment is due one week before your agreed date of arrival in Saas-Fee.
This must be paid in Swiss Francs by bank transfer without further notice. Banking fees need to be paid by the guest. If payment has not been received one week before your arrival, the booking shall be cancelled and you will lose your deposit.


5. We can provide cots upon request.
There is one high chair available in the chalet. Baby carriages can be requested in boutique „Pinocchio“ in Saas-Fee.

6. Cancellation more than 10 weeks prior to departure shall result in all cases in the loss of your deposit.


7. Cancellation less than 10 weeks prior to departure shall result in loss of full payment unless the apartment can be filled. If we are able to rent the apartment you will be refunded the equivalent of the replacement rental charge.

8. The prices quoted on our website are in CHF – unless otherwise noted.


9. Insurance.
It is a condition of booking that all clients must have full holiday insurance including cancellation, medical, winter sports and third party cover. A client’s personal belongings and any ski or equipment hired by the client is the sole responsibility of the client.


10. Damage to the apartment or any part of the common parts of the chalet building
must be paid for at the time of the incident. We or our chalet manager shall be entitled to recover from you the cost (estimated if not precisely known) of any damage caused by the client including any financial loss to us. The client undertakes to behave in such a manner as to not prejudice our reputation with the owners of other apartments in the neighborhood or suppliers in the resort including observing local regulations of quieter behavior after 10pm. The holiday of any client in breach of this clause shall be terminated forthwith and we shall have no further contractual obligations towards him. As such, the breach of this clause by any one client may cause us to demand immediate vacating of the apartment by every client on the booking form.


11. The terms of your booking and any claim relating to it will be governed in all respects by Swiss Law
and shall be subject to the exclusive jurisdiction of the courts of Switzerland and Kanton Wallis. Our liability shall be limited to the value of any payments received by the date of the claim from the claimant.

12. In the unlikely event that we have to cancel your booking, due to matters within our control, you will be offered a full refund or an alternative holiday date of an equivalent value.

13. If we have to cancel your booking due to matters beyond our control, such as force majeure - including war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions – we will not be able to offer a refund.

14. We cannot be held responsible for any delays, you may incur during your travel to or from Saas-Fee.

15. Nothing in this agreement is intended to exclude or limit our liability for death or personal injury arising from negligence or for loss arising from negligent misrepresentation or fraud. It is however a condition of this acceptance of liability that you notify us of any claim in writing within 28 days of your return from holiday.

16. The accommodation will be held for you between the dates agreed at the time of your booking. Your apartment will be available from 4pm on the agreed date of arrival and up to 10am on the agreed date of departure.

17. The apartment is a non-smoking apartment including the balconies. The holiday of any client in breach of this clause shall be terminated forthwith and we shall have no further contractual obligations towards him. As such, the breach of this clause by any one client may cause us to demand immediate vacating of the apartment by every client on the booking form.


18. Pets are allowed subject to discussion with the landlord.

19. We have tried to be entirely accurate with all information provided, but, cannot be held responsible for inaccuracies. If there are any changes we will notify you when you book.